Made by Mary is an ecommerce jewelry brand founded by Mary Moody in 2013. Started as a source of light during a time of struggle and uncertainty, Made by Mary handcrafts jewelry with heartfelt meaning for customers all over the world. With the help of an amazing team and customers, Made by Mary has grown into a successful business that hand-cuts every bar from raw sheets of metal and stamps each letter one-by-one. Made by Mary isn’t just about pretty jewelry, it’s about the connection of love made tangible and created by their customers.
By adding Green Shipping Protection to their Shopify site, Made By Mary has seen a significant reduction in time spent dealing with shipping issues. Every month, the Corso CX team handles an average of 240 tickets for Made By Mary - freeing up time for the MBM crew to focus on other important tasks.
Not only does Corso save time, but it also increases revenue for Made By Mary. With a reorder rate of 99%, Corso replaces over 89 orders at full MSRP with zero denied claims every month. This means more happy customers for Made By Mary, and increased revenue for the brand.
And the customer satisfaction speaks for itself! 99.1% of Made By Mary customers who review Corso give us 5 stars, and our goal is 100% customer satisfaction.
When it comes to handling shipping issues, Corso is lightning fast. We respond to Made By Mary customers within 1 hour and 6 minutes and reach a full resolution within 3 hours of first contact.
Lastly, MBM is committed to doing its part for the planet. Made By Mary has offset over 47 metric tons of carbon through Corso - that's almost half a million gallons of gasoline consumed. With Corso, ecommerce brands like Made By Mary can operate more efficiently and sustainably.
-Average of 240 tickets handled by Corso CX team for Made By Mary each month-Reorder rate of 99% and zero denied claims for Made By Mary each month
-99.1% of Made By Mary customers who review Corso give it 5 stars-Corso responds to Made By Mary customers within 1 hour and 6 minutes, reaching full resolution within 3 hours of first contact
-47 metric tons of carbon offset by Corso for Made By Mary, equivalent to almost half a million gallons of gasoline consumed
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